Where do I report a bug?
We hate bugs. For us to be able to fix them, we need specifics like phone details and where the bug appeared. To help you report bugs, we added a Debug Mode to the demo app. Every screen will get a “report bug” option at the top right of the screen; you can click it to e-mail us the debug log. You can e-mail the bug report to firstname.lastname@example.org
Do you support U.S. Passport Card?
Yes, not just US but we can read MRZ of any country passport, visa and ID Cards. Give it a try now.
I am interested. Can I buy the app?
Surely, this is just a demo app which we provide for free to demonstrate the capabilities of our product. You can acquire a license if you want to customize the application your way under your brand, your own app, with the customer journey you want, and get integrated into your own back-end systems.
Can I export the data from my passport?
Keeping your security concerns and confidentiality, we don’t transfer or sync your data. This app works 100% offline but keep in mind that this is a demo app. If you want to use it commercially and want different options to export the data, please contact us for a license or simply go to Pricing and Start a Free Trial today without any further limitations.
The scan step (MRZ) fails, what can I do?
First, make sure the camera can clearly see the Machine Readable Zone (MRZ, the bottom 2 or 3 lines of the passport/identity card), taking care that there are no fingers in the way and that there is no glare of a lamp over the MRZ. Tilting the passport a little often helps, or shielding the document or ID Card from the glare of a lamp. Again, we insist you to have the above recommended resolution camera.
What are the steps involved to use the demo app?
There are basically two steps. The first is to scan the so-called Machines Readable Zone (MRZ) with the camera. The MRZ consists of two or three lines at the bottom of the passport or identity card. We use OCR technology to read the passport number, first name, last name, country, sex, expiry date and date of birth. The demo app shows the proper output.
Is this app compatible on iOS / iPhone?
Yes, our product and SDK supports both iOS and Android. We even have Web SDK for Windows and Centos Server.
Are there any specific requirements related to the smartphone device for this demo app?
You need an iOS (version 9 and up) or Android (version 5 and up) smartphone. The more important is your smartphone should have a very good camera, it’s a scanning solution so everything is dependent on the device camera. iOS should have at least 8 Mega Pixel of camera and Android at least 13 MP of Camera. It can be doable even on some 13 MP Camera.
Can I directly use this free app for ourcompany?
Yes however, this version of the app is provided as-is and without warranty. We make no claims about its suitability for any specific purpose. It’s just a demo on how the passport, visa and ID Card data is scanned and shown to you in a prescribed format. Please do not hesitate to register with us for a Free Trial and accordingly, choose a plan which suits your business.
Why do you recommend us for a demo app?
We do this to demonstrate our customers and make them feel comfortable before getting into any contract with us. They can use the demo, scan some passports, visa, ID cards and be confident on the product performance. We license this underlying software to our customers, who can then use our ready product or build their own apps with this SDK.